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User Research

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Length: 10 minutes

User research is about the process of finding out information about the users (humans) of your system[4].

It needs to have a structured approach that you can use to measure and observe the processes.

There are two main areas of user research:

  • Qualitative Research
  • Quantitative Research

These types of user research can be observational where we observe what users are doing or where we listen to users opinions or answers.

When you use a range[5] of qualitative and quantitative research you can gain a clearer picture of the design[6] problem and opportunity[1].

Qualitative Research

This form of research involves carrying out interviews and usability testing[2] to observe people.

The goal of qualitative research us to find out why users carry out certain tasks and their habits.

This form of research is more informal and unstructured.

Care must be taken that we do not impose out on conscious or unconscious bias when carrying out the research.

Quantitative Research

This research is more structured and involves collecting data[7] through surveys and analysing data.

The key here is that the data collected must be measurable. We want to find out what users are doing.

Here we are testing[3] out assumptions from the qualitative research.

Terms definitions
2. usability testing. Usability testing[2] is an effective way to verify an existing design or system. It is a structured observation of users in a laboratory setting. Users are observed performing important tasks with a working system or prototype[10]. They are asked to “think aloud” while completing the tasks. This includes describing what they are trying to do, […]
3. testing. Testing[3] is about confirming decisions and ensuring that the desired result is produced form and outcome[12] or component[11].
4. system. A set of interconnected parts designed to transform, store, transport or control[13] materials, energy and/or information.
5. range. A selection of items. When asked in the context[14] of an achievement standard it means at least three. In spreadsheets range is a way of selecting a group of cells. A colon is used to separate the starting and ending cells. e.g. B4:F10
Terms definitions
1. opportunity. Length: 10 minutes User research is about the process of finding out information about the users (humans) of your system. It needs to have a structured approach that you can use to measure and observe the processes. There are two main areas of user research: Qualitative ResearchQuantitative Research These types of user research can be […]
2. usability testing. Length: 10 minutes User research is about the process of finding out information about the users (humans) of your system. It needs to have a structured approach that you can use to measure and observe the processes. There are two main areas of user research: Qualitative ResearchQuantitative Research These types of user research can be […]
3. testing. Length: 10 minutes User research is about the process of finding out information about the users (humans) of your system. It needs to have a structured approach that you can use to measure and observe the processes. There are two main areas of user research: Qualitative ResearchQuantitative Research These types of user research can be […]
4. system. Length: 10 minutes User research is about the process of finding out information about the users (humans) of your system. It needs to have a structured approach that you can use to measure and observe the processes. There are two main areas of user research: Qualitative ResearchQuantitative Research These types of user research can be […]
5. range. Length: 10 minutes User research is about the process of finding out information about the users (humans) of your system. It needs to have a structured approach that you can use to measure and observe the processes. There are two main areas of user research: Qualitative ResearchQuantitative Research These types of user research can be […]