Knowledge
- Operating systems and platforms Provide user, device, update, and backup management; security settings (e.g. authentication, encryption) Mitigate risk.
- Networked systems (e.g. local/cloud services) enable collaboration and resource sharing and require identity, access, and continuity strategies.
- Human–computer interaction (HCI) heuristics (guidelines for designing and evaluating user-friendly interfaces) and inclusive Design practices help Ensure digital products are accessible and usable for diverse users.
- Content pipelines and workflows (version history, naming Conventions, asset libraries, metadata schemas) Support quality, traceability, and collaboration.
- The Data lifecycle (collection, cleaning, Transformation, visualisation, archiving) and Data quality principles underpin trustworthy insights.
- Legal and ethical frameworks (privacy, licensing, attribution, consent) Guide responsible and safe Digital Outcomes in local contexts.
- Usability heuristics — Jakob Nielsen (1957–) published in 1994 a set of 10 Design principles for creating user-friendly interfaces, focusing on clarity, consistency, error prevention, and Accessibility, widely used in Human–Computer Interaction and UX Design.
Practices
- Configuring operating System and cloud settings for accounts, permissions, updates, and backups and justifying choices for security and Usability
- Evaluating and improving interfaces and media for Accessibility and inclusivity using HCI heuristics and simple user Testing methods
- Planning and managing a digital Project using collaborative workflows (version history, naming Conventions, asset libraries, metadata) and reporting progress against a Brief
- Acquiring, cleaning, and transforming Data; producing visualisations or dashboards for a stated purpose; and communicating limitations and potential bias
- Selecting platforms, formats, and delivery channels appropriate to audience
- Testing content for Performance (file size, responsiveness) and compatibility across devices
